Professional Profile
Experienced Cloud Support Engineer with a strong foundation in AWS and Azure cloud technologies. Currently supporting large-scale AWS infrastructure while actively pursuing opportunities in Cloud Engineering roles. Proven track record in implementing cost optimization strategies using AWS Cost Explorer and Advisor, developing automation scripts, and managing critical incident response. Skilled in AWS services (EC2, RDS, Lambda, DynamoDB, SQS, SNS, KMS, ECS Fargate, ECR, ALB, CloudFormation, VPC peering, NAT Gateway/Instance, IAM, CloudTrail), monitoring tools, and virtualization technologies. Passionate about building efficient cloud solutions and implementing best practices to enhance operational efficiency. Recently completed a 100‑day hands‑on AWS challenge and a comprehensive Azure lab series, deepening practical skills in serverless, containers, networking, infrastructure as code, and Azure core services.
Technical Skills
Cloud & Virtualization
- AWS (EC2, RDS, Auto Scaling, S3, VPC, IAM, CloudWatch, Lambda, DynamoDB, SQS, SNS, KMS, ECS Fargate, ECR, ALB, CloudFormation)
- Azure: Virtual Networks (VNet), Network Security Groups (NSG), Application Gateway, Azure Kubernetes Service (AKS), Azure Container Registry (ACR), Blob Storage, Table Storage, Azure SQL Database, Event Hubs , Key Vault (RSA encryption/decryption), Azure Virtual Machines, Azure CLI
- Microsoft 365, Azure AD, Exchange (on‑prem & cloud)
- VMware, Hyper‑V, Docker, Esxi, Citrix, VirtualBox, StorMagic
- Power Apps, Power Automate
Scripting & Dev Tools
- PowerShell, Bash, Python (including Boto3 for AWS automation)
- Visual Studio Code, Git, GitHub, GitHub Actions
- SQL (Oracle, MariaDB, MySQL), SQL Workbench, SSMS
- Basic Terraform, CloudFormation (YAML), Azure Pipelines, Bicep/ARM
- Proficient with AI tools such as Cursor, GitHub Copilot, ChatGPT, and others
Networking & Security
- VPN, routers, switches, VLANs, subnetting, SSH, Telnet, RDP
- VPC peering, NAT Gateway/Instance, route tables, security groups, IAM roles & instance profiles
- Windows Server (DHCP, AD, Group Policies), Fortinet, Ubiquiti, NetGear, Snom
- Basic cybersecurity principles & best practices
Monitoring & Other Tools
- Splunk, Grafana, Citrix Analytics, ISL, LogMeIn, AnyDesk, TeamViewer, Datto RMM
- ConnectWise, FreshDesk, Azure DevOps Boards, ServiceNow, PagerDuty
- iRMC, iDrac, LiLO, SAN/NAS
Professional Experience
Cloud Support Engineer -> Senior Cloud Support Engineer
S&P Global
01.2024 – Present
- Supported AWS infrastructure (thousands of EC2, hundreds of RDS)
- Reduced AWS costs by ~15% via right-sizing & autoscaling
- Led P1 incident investigation & remediation
- Developed PowerShell/Bash scripts for efficiency & observability
- Used Freshdesk, Azure DevOps Boards, ServiceNow, PagerDuty
- Acted as escalation point, ensured SLA compliance
- Onboarded and trained new team members
- Written numerous runbooks for operational excellence
- Achieved 99.5% coverage with Splunk and Tanium patching tool
IT Support Engineer
Arc IT Solutions
07.2023 – 12.2023
- Provided first and second-line support for complex technical issues
- Conducted field engineering work and on-site visits
- Diagnosed and resolved technical issues related to IT systems
- Collaborated with internal and client IT teams
- Created documentation and knowledge base articles
IT Support Technician
Simplex Solutions LTD
05.2021 - 07.2022
- Remote support (ISL, phone), Veeam backups, ESET security
- Managed Microsoft 365, Exchange, Active Directory, group policies
- Used VMware, Hyper-V, RDS, VPN, iRMC, iDrac, LiLO
- Supported 3CX VOIP, Snom phones, asset management
Education & Certifications
BSc Computer Science (with Cloud Technologies)
Staffordshire University
09.2019 – 07.2023
Graduated with 2:1. Key projects:
- Developed serverless Facebook auto-post solution on AWS
- Implemented hybrid multi-cloud architecture for university infrastructure
- Created network infrastructure using Cisco Packet Tracer
- Built stock tracking system using C#
AWS Certifications
Professional Interests
- AWS cloud services and infrastructure (serverless, containers, networking)
- Azure infrastructure (VNet, Application Gateway, AKS, ACR, Blob/Table Storage, Key Vault, SQL Database, Event Hubs)
- Cloud cost optimization and management
- Infrastructure as Code (CloudFormation, Terraform, Bicep)
- CI/CD pipelines (GitHub Actions, Azure Pipelines)
- System monitoring and automation
- Linux and open-source technologies
- Shell scripting and Python automation